Generated by All in One SEO v4.9.9, this is an llms.txt file, used by LLMs to index the site. # MTH Networks Network, Telecom and ISP Solutions ## Sitemaps - [XML Sitemap](https://www.mthnetworks.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Blog Posts - [MTH Partners with Uswitch to Enhance Customer Comparison Experience!](https://www.mthnetworks.com/mth-partners-with-uswitch/) - We are pleased to partner with Uswitch to make switching and comparing providers a seamless and stress-free experience for all! So, why use Uswitch and how could it benefit you? Uswitch is a price comparison site that simplifies the task of comparing prices and services across different providers. Traditionally, switching providers involves hours of research - [A Milestone For MTH: Georgia Onboards 10K!](https://www.mthnetworks.com/a-milestone-for-mth-georgia-onboards-10k/) - We are thrilled to share a remarkable achievement in MTH Networks home broadband services, and it couldn’t have been a more exhilarating journey! Georgia, our dedicated Onboarding Manager, has played a pivotal role in officially welcoming 10,000 customers to MTH Networks. Her efforts have marked a significant milestone that sets us new connectivity and customer - [Expert Tips For Boosting Wi-Fi Speeds Throughout Your Home!](https://www.mthnetworks.com/expert-tips-for-boosting-wi-fi-speeds-throughout-your-home/) - As the digital age continues to evolve, the need for a reliable Wi-Fi connection has transitioned from being considered a luxury to a fundamental necessity... - [MTH Networks: Finding New Ways To Show Support In Communities](https://www.mthnetworks.com/mth-networks-finding-new-ways-to-show-support-in-communities/) - MTH Networks has always prided itself on its dependable and consistent customer service. With our recent merger with MS3 Networks, we have taken this commitment to the next level by expanding our support to local communities. We strongly believe in the importance of giving back to the communities that support us, and we are ecstatic - [The Fine Line Between AI and Human Emotion...](https://www.mthnetworks.com/the-fine-line-between-ai-and-human-emotion/) - AI refers to artificial intelligence technology, which now has the capability to detect human emotions. Terms such as Affective AI or Artificial Emotional Intelligence are also used to describe this technology. Emotion detection and recognition rely on AI to process, identify and simulate human emotions and feelings. In fact, some companies are already creating emotionally - [Telephony In Transition - What You Need To Know About The UK's PSTN Switch Off](https://www.mthnetworks.com/the-uks-pstn-switch-off-what-you-need-to-know/) - The United Kingdom's PSTN is set to be switched off in 2025, marking the end of an era for traditional telephone services... - [UK Gigabit: A Faster and More Connected Future](https://www.mthnetworks.com/uk-gigabit-a-faster-and-more-connected-future/) - The United Kingdom has taken a big step forward in ensuring that its citizens and businesses have access to the fastest and most reliable internet possible with the introduction of the new gigabit legislation. New laws aim to make it easier for broadband providers to roll out gigabit-speed internet services to homes and businesses across - [Ready, Mesh, GO! How To Set Up Your TP-Link Mesh System](https://www.mthnetworks.com/the-new-tp-link-mesh-system-lets-get-you-connected/) - Welcome to MTH Networks and thank you for choosing our TP-Link Whole Home Mesh WiFi System! We understand the importance of a strong internet connection throughout the home, so we've worked hard to create a mesh solution that brings our users an enhanced and reliable fibre experience. You can read more about our collaboration with - [Solar Energy Transformation of Kitteon House](https://www.mthnetworks.com/solar-energy-leads-the-green-transformation-of-kitteon-house/) - The installation of Solar panels is currently underway at our Kettering head office, which houses MTH Networks, Monkey Tree Hosting, SDL Transport, Charles Edwards Properties Ltd, and Creating Tomorrow Multi Academy Trust. “Solar Energy: energy that uses the power of the sun to produce electricity” Cambridge Dictionary With the UK Government's goal to increase solar - [Full Fibre Is The Future of Home Broadband](https://www.mthnetworks.com/full-fibre-is-the-future-of-home-broadband/) - With the UK Government aiming to roll out gigabit-broadband to at least 85% of the country by 2025, full fibre is the future of home broadband! - [Choosing The Best OFNL ISP In 5 Simple Steps](https://www.mthnetworks.com/choosing-the-best-ofnl-isp-in-5-simple-steps/) - If the OFNL Network is available in your new home, you might want to know how to choose the best ISP. Read our 5 simple steps before you start comparing... - [7 Useful Tips To Work From Home More Effectively](https://www.mthnetworks.com/7-useful-tips-to-work-from-home-more-effectively/) - We’ve put together seven useful tips on how to effectively work from home, to help you achieve a balanced, happy and productive work life! - [What Does The Future Hold For 5G Technology?](https://www.mthnetworks.com/what-does-the-future-hold-for-5g-technology/) - Aside from providing us with higher speeds, lower latency and greater capacity than 4G - what does the future hold for 5G technology? - [Internet Safety: How To Stay Protected Online](https://www.mthnetworks.com/internet-safety-how-to-stay-protected-online/) - By taking precautions, we can reduce the risk of being exposed to online threats. Here are our simple but effective tips on how to stay protected online! - [Internet Better with These Helpful Shortcuts & Tips!](https://www.mthnetworks.com/internet-better-with-these-shortcuts-tips/) - Since much of our time is dedicated to our devices, we gathered some useful tips to help you 'internet better' to maximize productivity and efficiency! - [How To Create The Best Office From Your Home!](https://www.mthnetworks.com/how-to-create-the-best-office-from-your-home/) - Whether you use your home office for working or studying, we’ve put together a list of the essentials you need to set your space up successfully! - [How To Be Greener With Your Electricals!](https://www.mthnetworks.com/how-to-be-greener-with-your-electricals/) - There are many simple habits we can adopt to help preserve our planet’s resources. Here are a few tips on how you can be greener with electricals in your home! - [Set Up Your OFNL Modem With Our Handy Guide!](https://www.mthnetworks.com/set-up-your-ofnl-modem-with-our-handy-guide/) - Whether you are a complete technophobe or just want to set up your fibre connection quickly – our plug-and-play setup guide will help you get online so you can start enjoying your Ultrafast broadband package from MTH Networks! Scroll to the bottom of this guide for a video tutorial on how to set up your - [How To Get Set Up With MTH Networks](https://www.mthnetworks.com/how-to-get-set-up-with-mth-networks/) - A quick video guide to getting set up with MTH Networks. Learn how to set up your router and OFNL modem. So, you can get online with ease!If you have any questions feel free to contact us and speak to one of our friendly and knowledgeable team members. Alternatively, you can also drop us a - [Do You Need To Buy A TV Package With Broadband?](https://www.mthnetworks.com/do-you-need-to-purchase-a-tv-package-with-broadband/) - If you only ever use a streaming service instead of watching live TV, you might be spending money paying for extras that you don’t necessarily need! - [New Year’s Resolution- How To Stick To Them](https://www.mthnetworks.com/how-to-make-a-new-years-resolution-and-stick-to-it/) - For many, the New Year is a start to a new beginning. We often see it as an opportunity to make plans for the year, set goals, make changes, grow and create general improvements in our lives. New Year's resolutions often include giving up a bad habit, exercising more, eating healthier, new career and finance - [Internet Troubleshooting - Everything You Need To Fix Your Connection!](https://www.mthnetworks.com/internet-troubleshooting-tips/) - Is your Internet cutting out or running really slowly? Read our most common troubleshooting tips to help fix your internet connection issues! ## Pages - [Home](https://www.mthnetworks.com/) - 🌐 MTH Networks is a Network, Telecom and ISP Solutions Provider. We cater for Telecoms solutions for single-users, all the way up to corporate. - [Trooli](https://www.mthnetworks.com/internet-trooli/) - 500 Mbps 500/500 Download - 500Mbps Upload - 500Mbps Unlimited Bandwidth Full UK Based Support Prices Locked In Contract FREE Install & Router 24 month contract Wifi 6 Router Included £29.99 | month Buy Now! OFFER 2500 Mbps 2500 / 2500 Download - 2500 Mbps Upload - 2500 Mbps Unlimited Bandwidth Full UK Based Support - [Postcode Checker](https://www.mthnetworks.com/postcode-checker/) - MTH Networks - Full Fibre Postcode Checker - [Contact Us](https://www.mthnetworks.com/contact-us/) - MTH Networks - Contact Us - [MS3 Networks](https://www.mthnetworks.com/internet-ms3/) - 🌐 MS3 Networks packages provided by MTH Networks - The only 5-Star rated Internet Service Provider. 📦 Packages to fit all kinds of budgets - [Freedom Fibre](https://www.mthnetworks.com/internet-freedom/) - 150 Mbps 150/150 Download - 150Mbps Upload - 150Mbps Unlimited Bandwidth Full UK Based Support Prices Locked In Contract FREE Install & Router 24 month contract £29.40 | month Buy Now! OFFER 900 Mbps 900/900 Download - 900Mbps Upload - 900Mbps Unlimited Bandwidth Full UK Based Support Prices Locked In Contract FREE Standard Installation 24 - [OFNL FAQ](https://www.mthnetworks.com/ofnl-faq/) - MTH Networks - OFNL FAQ - [Routers](https://www.mthnetworks.com/routers/) - 📶 Custom routers created by MTH Networks to provide you with the speeds you pay for. ⏳ Don't delay come see for yourself. - [UK National Full Fibre!](https://www.mthnetworks.com/internet-national/) - National UK Network Packages MTH Networks can deliver Full Fibre through access to National UK Networks. Please use the Postcode Checker to ensure we can serve your area! All prices are subject to a minimum of a 12-month contract. Setup is charged at £60 including VAT Our Call Centre is 100% UK Based, in Kettering, - [OFNL Packages](https://www.mthnetworks.com/internet-ofnl/) - 🌐 OFNL packages provided by MTH Networks - The only 5-Star rated Internet Service Provider. 📦 Packages to fit all kinds of budgets. - [Mobile FAQ](https://www.mthnetworks.com/mobile-faq/) - Mobile contracts FAQ - [Blog](https://www.mthnetworks.com/blog/) - MTH Networks - Blog - [About Us](https://www.mthnetworks.com/about-us/) - MTH Networks - About Us - [Leased Lines](https://www.mthnetworks.com/leased-lines/) - Do you need a Leased Line? Connect your residential or commercial properties to our faster broadband Better for homes and businesses Our Fibre to the Premises network offers speeds of 1Gbps max. The biggest UK full-fibre network We connect you to the fastest network Biggest choice of service providers Choose from the widest range of - [CityFibre](https://www.mthnetworks.com/internet-cityfibre/) - Internet by MTH Networks, connections by CityFibre, What could be better? ## Sections - [Top Bar](https://www.mthnetworks.com/?sections=top-bar) - Twitter Facebook Instagram 2-802-470-312 900 Lucerne Terrace, Orlando, FL 32806 info@yoursite.dev ## Sliders - [Slide 4](https://www.mthnetworks.com/?sliders=slide-1-2-2) - Lets Go Mobile - [Slide 3](https://www.mthnetworks.com/?sliders=slide-1-2-2-4) - Low Latency Gaming - [Slide 2](https://www.mthnetworks.com/?sliders=slide-1-2-2-3) - New Build Homes - [Slide 1](https://www.mthnetworks.com/?sliders=slide-1-2-2-2) - Home Sweet Home ## Notification bars - [TP-Header](https://www.mthnetworks.com/wphash_ntf_bar/tp-header/) ## FAQs - [What are your delivery options and postage and packaging costs?](https://www.mthnetworks.com/ufaq/what-are-your-delivery-options-and-postage-and-packaging-costs/) - All our products are shipped via DPD for Next Working Day Delivery for UK & Mainland. Deliveries to Scotland will take 48 hours. Order Monday to Thursday (before 3pm cut off time) for Next Working Day Delivery Order Friday (before 3pm cut off time)for Monday Delivery Order Friday (after 3pm cut off time) for Tuesday - [What happens if I am unavailable for my delivery?](https://www.mthnetworks.com/ufaq/what-happens-if-i-am-unavailable-for-my-delivery/) - If you need to change your delivery address or time slot because you won’t be home, you can usually amend it yourself via the DPD Tracking link you receive once your product has been shipped. If you experience any issues when attempting to reschedule a delivery, please contact us and we will reach out to - [How do I connect to the Wi-Fi, the password I'm trying doesn't work?](https://www.mthnetworks.com/ufaq/how-do-i-connect-to-the-wi-fi-the-password-im-trying-doesnt-work/) - To connect to the Wi-Fi, you would need to use the Wireless Password / Pin that is located on the label at the bottom of the main router. This will be the router that you receive without a sticker attached to it. - [How do I setup my additional TP-Link Mesh Routers?](https://www.mthnetworks.com/ufaq/how-do-i-setup-my-additional-tp-link-mesh-routers/) - All of our mesh routers are pre-configured and ready for plug-and-play. All that you would need to do is find a suitable location for the mesh routers that have a sticker on them and plug these in via a power outlet. The additional routers will then automatically connect with the main router and extend the - [I've received my TP-Link Mesh Router's from you, what do I do now?](https://www.mthnetworks.com/ufaq/ive-received-my-tp-link-mesh-routers-from-you-what-do-i-do-now/) - The first step for this setup is to locate the OFNL modem in your property and connect your router to the modem using the instructions provided in the first email you received from us. You will need to plug the ethernet cable from the OFNL Modem into the WAN port on the router. If you're - [I am moving to another OFNL property - can I move/transfer my contract?](https://www.mthnetworks.com/ufaq/i-am-moving-to-another-ofnl-property-can-i-move-transfer-my-contract/) - If you are moving from an OFNL property to another OFNL property, you can take your existing router with you! If you are currently in a contract: we will transfer your existing agreement to your new property - £30 migration fee applies If you are currently out of contract: you will need to renew your - [Can I migrate from my current OFNL provider to MTH Networks?](https://www.mthnetworks.com/ufaq/can-i-migrate-from-my-current-ofnl-provider-to-mth-networks/) - Yes! Your current provider will require a 14-day notice period – so be sure to let them know you’ll be switching. If you have already notified your existing provider, we can start your services 14 days from the date you gave them notice or on the last day of your service with them. - [How do I make payment for my contract? ](https://www.mthnetworks.com/ufaq/how-do-i-make-payment-for-my-contract/) - You can set up a Direct Debit on your account to make monthly payments via the Client Portal. We also accept debit and card payments including American Express. You can alter your payment method at any time during your contract. - [If I change my mind, can I cancel my contract? ](https://www.mthnetworks.com/ufaq/if-i-change-my-mind-can-i-cancel-my-contract/) - You have 14 calendar days to cancel your contract under the Consumer Contracts Regulations. The 14-days start on the day your services go live. If you cancel during the 14-day window, we will refund you a pro-rata figure for the month un-used. Any setup costs or one-off fees will be non-refundable. - [What happens when I use up my allowance? ](https://www.mthnetworks.com/ufaq/what-happens-when-i-use-up-my-allowance/) - You will be notified before coming close to the end of your total allowance. Once you have used up your data allowance, you can purchase additional allowances if required. Depending on your spend cap, you will be able to use any additional allowances at the standard rate charge. - [How do I check the network coverage in my area? ](https://www.mthnetworks.com/ufaq/how-do-i-check-the-network-coverage-in-my-area/) - We work with all major UK Network providers, such as O2, Vodafone and EE. We recommend using the following website links to check your coverage. If you need any assistance checking the network coverage in your area, please contact the MTH Networks team. O2 Network Coverage - https://www.o2.co.uk/coveragechecker Vodafone Network Coverage – https://www.vodafone.co.uk/network/status-checker EE Network - [Can I share data across multiple SIMS? ](https://www.mthnetworks.com/ufaq/can-i-share-data-across-multiple-sims/) - Yes, you can! If you choose to order more than one SIM card, you can find a suitable package to cater for all SIM cards within a Shared Bundle. This will provide you with minutes and text messages per SIM card, and a group shared data package. Alternatively, you may wish to use a mobile - [How do I correctly dispose of my old SIM card?  ](https://www.mthnetworks.com/ufaq/how-do-i-correctly-dispose-of-my-old-sim-card/) - SIM cards can store personal and sensitive information such as phone numbers, contact names and text messages so you wouldn't want these to fall into the wrong hands. The easiest and simplest way to dispose of a SIM card is to cut it into several small pieces ensuring you cut along and across the metallic - [How much does shipping cost? ](https://www.mthnetworks.com/ufaq/how-much-does-shipping-cost/) - We provide FREE next working day delivery! We also offer special delivery options, such as next working delivery for specific time slots or Saturday deliveries. Order Monday to Thursday (before 3 pm cut off time) for Next Working Day Delivery Order Friday (before 3 pm cut off time) for Monday Delivery Order Friday (after 3 pm - [When will my SIM be delivered?  ](https://www.mthnetworks.com/ufaq/when-will-my-sim-be-delivered/) - We provide next working day delivery providing your order has been placed and dispatched before 3 pm Monday - Thursday. You also have the option to specify a preferred delivery day. We usually activate your SIM card the day it's due to be delivered to avoid any delays in getting you set up. - [How do I activate my new SIM card? ](https://www.mthnetworks.com/ufaq/how-do-i-activate-my-new-sim-card/) - Your new SIM card will be activated the day it's delivered to you. If you have a spare SIM card that you would like to activate, contact our team via Live Chat or telephone on 01536 661050. You will need to have your SIM ID to hand - this is called an ICCID number, consists - [Is Wi-Fi calling included?  ](https://www.mthnetworks.com/ufaq/is-wi-fi-calling-included/) - Wi-Fi calling is enabled and free of charge with all major network providers. Please ensure that the device being used is compatible with Wi-Fi calling. If you have any issues with Wi-Fi calling, please get in touch with our support team for assistance. - [Which numbers incur extra charges? ](https://www.mthnetworks.com/ufaq/which-numbers-incur-extra-charges/) - All calls to UK mobiles starting with 07 and UK landlines beginning with 01, 02 and 03 are included in your bundle with our SIM-only and mobile contracts. Any other numbers will be chargeable. Please ensure you review our out-of-bundle costs or get in touch with our support team to query the cost of a - [Can I cap a contract/usage? ](https://www.mthnetworks.com/ufaq/can-i-cap-a-contract-usage/) - Yes, we can provide spend caps for all major network providers, to prevent you from exceeding your monthly allowance. These are not activated automatically so you will need to let us know before activating your SIM. We typically suggest a spend cap of £5 or £10 depending on the purpose of the usage. - [Is my phone under warranty? ](https://www.mthnetworks.com/ufaq/is-my-phone-under-warranty/) - If you purchase a handset from MTH Networks, typically a 1-year warranty is provided. With some handsets, however, the warranty length will be dependent on the manufacturer. It's always good to double-check if the manufacturer provides a warranty when purchasing new equipment. - [Can I cancel after 14 days? ](https://www.mthnetworks.com/ufaq/can-i-cancel-after-14-days/) - With our 30-day rolling SIM-only, you can cancel at any time, but you will need to give us 30 days' notice. If you have a SIM-only or mobile contract with us for a fixed term, such as 12-months, 24-months, or 36-months - you may cancel at any time within the 14-day cooling-off period. Should you - [How do I use my phone abroad? ](https://www.mthnetworks.com/ufaq/how-do-i-use-my-phone-abroad/) - You should not need to change any settings on your phone if you have an overseas plan or bundle in place. The network will automatically detect that you are abroad and change your phone settings. Sometimes the network may send a text with a setting update to be applied. - [Am I able to use my SIM contract overseas? ](https://www.mthnetworks.com/ufaq/am-i-able-to-use-my-sim-contract-overseas/) - Yes, you can use your SIM-only contract overseas as MTH Networks can provide plans that include overseas bundles. Please ensure you advise our support team which countries you are looking to visit to ensure we find the right package for you. - [Will my device need to be unlocked? ](https://www.mthnetworks.com/ufaq/will-my-device-need-to-be-unlocked/) - Yes, your phone will need to be unlocked to any network provider unless it is already locked to the provider you are choosing. Typically, unlocked phones allow you to shop around for the best SIM-only deals from a range of network providers. - [Will my unused data roll over to the following month? ](https://www.mthnetworks.com/ufaq/will-my-unused-data-roll-over-to-the-following-month/) - As most of our popular SIM-only deals have unlimited data, we do not provide a data rollover as it is not necessary. However, our SIM-only with limited data options also do not have a data rollover. - [Can you unlock my handset for me?  ](https://www.mthnetworks.com/ufaq/can-you-unlock-my-handset-for-me/) - All handsets purchased from MTH Networks will be unlocked to all networks as standard. We can even assist you with unlocking your handset if it has not been purchased from us, although, there may be a small charge for this service. - [I have lost my SIM. What should I do? ](https://www.mthnetworks.com/ufaq/i-have-lost-my-sim-what-should-i-do/) - If you have lost your SIM card, please contact the MTH Networks support team to ensure that the lost SIM card is reported and blocked. We will arrange for a replacement SIM to be sent out to you by next working day delivery. - [What are the benefits of a SIM-only contract? ](https://www.mthnetworks.com/ufaq/what-are-the-benefits-of-a-sim-only-contract/) - If you are not sure whether a SIM-only plan is right for you – we have outlined the benefits for you below: Flexibility: Unlike a standard mobile contract where you lock into a 12-month or 24-month contract, SIM-only contracts give you the flexibility of 30-day rolling terms. So, if you are unhappy with your tariff - [Is a SIM-only plan right for me? ](https://www.mthnetworks.com/ufaq/is-a-sim-only-plan-right-for-me/) - A SIM-only plan might suit you if: It’s time to upgrade your phone contract but you don’t want a new device You love your existing phone and want a great tariff for a reasonable price You don’t want to be tied into a long contract and wish to be on a flexible plan for 30-days. - [Can you keep me up to date on a phone's release date? ](https://www.mthnetworks.com/ufaq/can-you-keep-me-up-to-date-on-a-phones-release-date/) - Yes, we can keep you updated on a phone’s release date. We can also pre-order the device for you and arrange for it to be delivered straight to your door once available. - [Are Unlimited Bundles** truly unlimited?  ](https://www.mthnetworks.com/ufaq/are-unlimited-bundles-truly-unlimited/) - MTH Networks Unlimited Bundles are truly unlimited, providing usage is appropriate to the bundle type. Inappropriate usage would be considered as: Any usage outside normal practice Any usage made via automated means (also see Gateway/AIT) Any usage that damages or impairs the hosting network Any usage considered fraudulent, abusive, illegal or a nuisance Data usage - [Can I use my SIM card in Ireland? ](https://www.mthnetworks.com/ufaq/can-i-use-my-sim-card-in-ireland/) - Yes, you can! Your SIM Package with MTH Networks will include usage in Northern Ireland. For usage in Ireland, please check if it is included within your package/bundle. If you have an EU Roaming bundle, it should be included in your allowance. - [What size SIM cards do you provide? ](https://www.mthnetworks.com/ufaq/what-size-sim-cards-do-you-provide/) - We can provide you with a multi-SIM which gives you the option of Micro, Nano, and Mini SIM cards – so they are compatible with all devices. The standard sizes are: Nano SIM card (8.8m x 12.3mm) Micro SIM card (12mm x 15mm) Standard SIM card (15mm x 25mm) - [Do you support eSIM's? ](https://www.mthnetworks.com/ufaq/do-you-support-esims/) - Yes, the network providers we work with do support eSIMs! If you would like your contract in eSIM format, email us at support@mthnetworks.com or let us know when placing your order. Please note we cannot currently support eSIMs on wearables – but we are hoping to add this upgrade soon! - [5G is not working on my device – what should I do?  ](https://www.mthnetworks.com/ufaq/5g-is-not-working-on-my-device-what-should-i-do/) - If 5G is not working on your mobile phone: Check if your smartphone is compatible with the 5G network Check the device settings Check if 5G is available in the area that you are in Contact our team via Live Chat or by phone on 01536 661050, and we will check 5G is enabled on - [Can I have 5G on my mobile phone? ](https://www.mthnetworks.com/ufaq/can-i-have-5g-on-my-mobile-phone/) - Currently, there are only a limited number of 5G mobile phones available on the market, but all of our SIMs have 5G capabilities. - [Do you provide mobile contracts for businesses? ](https://www.mthnetworks.com/ufaq/do-you-provide-mobile-contracts-for-businesses/) - Yes, we do offer business mobile deals! We can offer SIM-only plans, Shared Plans and Technology Hardware Funds. If you require a more complex or bespoke mobile solution to meet the needs of your business, give us a call and schedule a review with one of our specialists. - [Do you offer handsets?  ](https://www.mthnetworks.com/ufaq/do-you-offer-handsets/) - We specialise in SIM-only contracts, but we can always find you a great mobile phone deal too! We can supply you with the latest Samsung and iPhone handsets, along with all other manufacturers. We can also offer you a variety of covers, chargers, and other accessories. If you need a hardware fund, we can also - [How long do your contracts last? ](https://www.mthnetworks.com/ufaq/how-long-do-your-contracts-last/) - We offer SIM-only deals on 30-day rolling agreements – so you have the option of not being tied into long contracts! We also offer 12-month and 24-month agreements, or you can spread your cost over 36-months! If you wish to cancel at any point, just give us 30-days’ notice. - [Can I keep my existing number? ](https://www.mthnetworks.com/ufaq/can-i-keep-my-existing-number/) - Yes, you can retain your current number! Simply text “PAC” to 65075. You will receive your PAC (Porting Authorisation Code) from your current network provider within 48 hours. Pass this onto our team and we will port your existing number over for you! - [Cooling off period?](https://www.mthnetworks.com/ufaq/cooling-off-period/) - The 14-day cooling-off period starts the day after you place your order with MTH Networks and has no relation to the Order Activation Date. To cancel during the "cooling-off period", you must notify us by writing to us at support@mthnetworks.com Where hardware is involved, you may only receive a partial refund if the packaging has - [What is the difference between a modem and a router?](https://www.mthnetworks.com/ufaq/what-is-the-difference-between-a-modem-and-a-router/) - When you are using the internet, you’re likely to be utilizing both, a modem, and a router. The modem in your home, is essentially a doorway to the internet – receiving and sending data between cables, phone lines and devices in your home. A router is a device that connects to your modem using an - [I am experiencing issues with my Internet speeds – what should I do?](https://www.mthnetworks.com/ufaq/i-am-experiencing-issues-with-my-internet-speeds-what-should-i-do/) - We suggest that you contact us as soon as you notice any fluctuations or issues with your internet speeds. You can contact our support team by raising a support ticket, Live Chat, or by phone on 01536 661050. Our team will guide you through some diagnostics tests, but here are some things you can - [Can I upgrade/downgrade my product or service?](https://www.mthnetworks.com/ufaq/can-i-upgrade-downgrade-my-product-or-service/) - Yes, you can upgrade or downgrade your service at anytime during your contract term. There is a one-off admin fee of £12 to make the adjustment to your service. If you are out of contract and on a 30-day rolling term, you will need to renew your agreement for a further 12 or 24 months. - [When will my payment be taken?](https://www.mthnetworks.com/ufaq/when-will-my-payment-be-taken/) - Our system uses Automation Tools to manage and control our invoices and payments from our customers. All invoices are generated 9 - 12 days before the service is due to renew. This gives you time to log into the client area and review the invoice. All invoices are charged 6-8 days before the due date. - [Can I change my payment method?](https://www.mthnetworks.com/ufaq/can-i-change-my-payment-method/) - You can change the method you use to pay for your service, after your first month’s payment. Simply log into the client area, remove your existing payment details and add your new method of payment! Card You can choose to make a card payment. Please be aware, saving your card on the account will automatically - [What is VoIP?](https://www.mthnetworks.com/ufaq/what-is-voip/) - VoIP stands for Voice-over-IP (Internet Protocol). VoIP is a technology that allows you to make calls using an internet connection. It delivers much higher quality audio compared to an analogue phone line. Additionally, if you have more than one handset, you can make multiple calls at the same time, over the same internet connection! By - [Can I set up my Direct Debit later?](https://www.mthnetworks.com/ufaq/can-i-set-up-my-direct-debit-later/) - You can change your payment method whenever you need to! When an invoice is raised on your account, you can log into the Client Area and set up a new payment method or change your current one. Alternatively, we can assist you with setting up a Direct Debit or any other payment queries. You can - [What is an ONT?](https://www.mthnetworks.com/ufaq/what-is-an-ont/) - An ONT (Optical Network Terminal) or OFNL Modem, is essentially a device that allows fibre to enter your home and terminate. The modem will send infrared light pulses to your Internet Service Provider, to connect you to the internet. You can connect your modem to a router to distribute a WiFi signal across your home - [What is OFNL?](https://www.mthnetworks.com/ufaq/what-is-ofnl/) - OFNL or Open Fibre Networks Limited, operate a next-generation ‘Open Access’ Fibre Optic network to new build residential and commercial developments across the UK. The Fibre to the Home (FTTH) network uses pure fibre infrastructure to deliver voice, ultra-fast broadband and television to new communities and businesses. They aim to bring a superior telecoms infrastructure - [Do MTH Networks Provide a Speed Guarantee?](https://www.mthnetworks.com/ufaq/do-mth-networks-provide-a-speed-guarantee/) - The fibre service that Monkey Tree Hosting Ltd (Trading as MTH Networks) delivers over the OFNL Network (https://www.ofnl.co.uk) is a third-party service, whereby OFNL controls the quality and all infrastructure parts. OFNL Network does not officially provide any network guarantee. MTH Networks will make every endeavour to ensure that you are able to make use - [What is the difference between 2G and 5G?](https://www.mthnetworks.com/ufaq/what-is-the-difference-between-2g-and-5g/) - Generally, the two differences between 2.4GHz and 5GHz frequencies are the wireless range and bandwidth. Our routers are Dual Band, so they allow you to choose which band you use for each device in your home. For greater range, 2.4GHz would be better suited. If you need higher speeds or performance, use the 5GHz. - [What is a patch panel/port?](https://www.mthnetworks.com/ufaq/what-is-a-patch-panel-port/) - A patch panel is a piece of hardware that you might find around your home, that keeps groups of wires together. A patch panel allows you to have a fixed internet connection without trailing wires around your home. A panel will include ports that take each wire to a different location. Patch panels can vary - [Do you provide TV packages?](https://www.mthnetworks.com/ufaq/do-you-provide-tv-packages/) - Unfortunately, we cannot provide you with TV Packages just yet! However, we don’t restrict any TV service being used alongside our Fibre service. - [Can you provide me with a Static IP?](https://www.mthnetworks.com/ufaq/can-you-provide-me-with-a-static-ip/) - Yes, we can! We charge a one-off activation fee of £150 (Including VAT), and you can choose from: 1 x Static IP - £6 per month 7 x Static IP’s - £12 per month If you require 7 Static IP’s, we ask that you provide us with evidence to support your request. - [Do I need a Static IP?](https://www.mthnetworks.com/ufaq/do-i-need-a-static-ip/) - If you're not sure if you need one, you probably don't! A Static IP requires a business contract, and you won’t be able to upgrade later - so this is something you would need to consider before placing an order. - [What is the difference between a Dynamic & Static IP?](https://www.mthnetworks.com/ufaq/what-is-the-difference-between-a-dynamic-static-ip/) - Every internet connection has an IP assigned to it and this usually changes each time your router reboots, or sometimes throughout the day. This is called a Dynamic IP. When you are assigned your very own IP address that never changes – this is called a Static IP. You might want to obtain a Static - [I am moving to a non-OFNL property – can I move/transfer my contract?](https://www.mthnetworks.com/ufaq/i-am-moving-to-a-non-ofnl-property-can-i-move-transfer-my-contract/) - If you are moving from an OFNL property to an Openreach property, you can take your existing router with you! We will need to send out a modem for your new address. We can send this to your current address ahead of your move-in date. You will be subject to early termination fees which we - [Can I cancel/terminate my service during my contract?](https://www.mthnetworks.com/ufaq/can-i-cancel-terminate-my-service-during-my-contract/) - To cancel your service, we would require a 30-day notice in writing to: support@mthnetworks.com If you wish to cancel your services with MTH Networks, before the end of your contract, you will be subject to early termination fees. We will make every endeavour to reduce the cost of your early termination fee where we can - [I am waiting for fibre to be installed at my property – what is the process?](https://www.mthnetworks.com/ufaq/i-am-waiting-for-fibre-to-be-installed-at-my-property-what-is-the-process/) - To be able to raise an installation request with OFNL Networks, you will need to have an open order. The process is as follows: ‍Place your Order with MTH Networks Firstly, you will need choose your Setup from the new connection or migration options available and place an order with MTH Networks. You can do - [Can you provide me with a phone service or a landline?](https://www.mthnetworks.com/ufaq/can-you-provide-me-with-a-phone-service-or-a-landline/) - Yes, we have two voice options available: Standard Analogue Line £3.60 per month + call costs All calls are charged pence per minute, at very low rates. Optional: £15 Number Port Charge if you wish to retain your current landline number MTH VoIP Unlimited £12 per month + £6 setup fee Optional: £30 Number Port - [How do I install my router and configure my connection?](https://www.mthnetworks.com/ufaq/how-do-i-install-my-router-and-configure-my-connection/) - All our routers are pre-configured prior to shipping and ready to plug & play – so you can get surfing as soon as your package arrives! If you do come across any issues, our Support Team will always help you get online with ease. - [Do you offer contracts shorter than 12 months?](https://www.mthnetworks.com/ufaq/do-you-offer-contracts-shorter-than-12-months/) - Currently, we only offer contracts for 3 months, 6 months, 9 months, 12 months & 24 months - [When will my contract start?](https://www.mthnetworks.com/ufaq/when-will-my-contract-start/) - Your contract will start from the date of connection and will last for the duration of your contract term – 3, 6, 9, 12, or 24 months. - [Migrating Connection: What are your setup fees?](https://www.mthnetworks.com/ufaq/migrating-connection-what-are-your-setup-fees/) - Your total Migration fee will consist of the Service Migration, the cost of your router, and the cost of your first month of service for the Fibre package you choose We offer three Migration options for you to choose from: Service Migration + No Router: £6 including VAT Migrating your connection and providing you with - [New Connection: What are your setup fees?](https://www.mthnetworks.com/ufaq/new-connection-what-are-your-setup-fees/) - Your total Setup fee will consist of the Service Setup, the cost of your router, and the cost of your first month of service for the Fibre package you choose. We have three New Connection options for you to choose from: Service Setup + No Router: £30 including VAT Providing you with a new connection - [What happens when my contract ends?](https://www.mthnetworks.com/ufaq/what-happens-when-my-contract-ends/) - After your contract period has ended - you won't need to apply for a new contract. Your current contract will convert into a ‘rolling contract’ where you continue to pay the same monthly price. However, you may wish to: Take advantage of any special offers and renew your contract for a further 12 or 24 - [What is FTTH?](https://www.mthnetworks.com/ufaq/what-is-ftth/) - FTTH is Fibre to the Home (also known as FTTP). FTTH is the term used to describe a full-fibre optic connection from the point of exchange, directly to your home. Unlike traditional copper networks where speed is distance-dependant, based on how far a property is from the street level cabinet – FTTH provides faster and - [What is FTTP?](https://www.mthnetworks.com/ufaq/what-is-fttp/) - FTTP is Fibre to the Premises (also known as FTTH). FTTP is the term used to describe a full-fibre optic connection from the point of exchange, directly to your home or business. Unlike traditional copper networks where speed is distance-dependant, based on how far a property is from the street level cabinet – FTTH provides - [What are the benefits of FTTP?](https://www.mthnetworks.com/ufaq/what-are-the-benefits-of-fttp/) - FTTH/FTTP provides you with ultra-fast broadband speeds in comparison to standard fibre broadband that uses copper cables Capable of providing you with symmetrical upload and download speeds Most secure and reliable form of broadband currently available on the market Limited availability: If you’re moving to a new-build property which is on the OFNL Network – - [Do I need to purchase a new router?](https://www.mthnetworks.com/ufaq/do-i-need-to-purchase-a-new-router/) - If you’re an existing OFNL customer, you may already have a router that is compatible, and you can continue using this after migrating over to MTH Networks. If you’re a NEW OFNL customer, you can select one of our pre-configured, plug & play routers which allow you to set up your connection with ease. If - [What is the difference between the Standard and Advanced Router?](https://www.mthnetworks.com/ufaq/what-is-the-difference-between-the-standard-and-advanced-router/) - Our Standard Router is the "Mercusys AC12G" which is a great router for small houses. Our Advanced Router is the "Mercusys MR50G" which is a brilliant piece of kit for those looking for something a little smarter – and better suited for medium to large houses. - [Which providers are available on the OFNL Network?](https://www.mthnetworks.com/ufaq/which-providers-are-available-on-the-ofnl-network/) - If you live on a new-build development, you’ll likely have FTTH/FTTP via a Full Fibre Network. Where OFNL infrastructure is in situ, there are a range of Internet Service Providers available to you (OFNL Service Providers) Broadband is as essential as any other household utility, so we recommend that you research the options available to - [How long does it take to activate my internet connection?](https://www.mthnetworks.com/ufaq/how-long-does-it-take-to-activate-my-internet-connection/) - Typically, activation can take anywhere between 1 hour and 72 hours. In some circumstances, we may need to arrange for an OFNL engineer to carry out some vital work at your property before we can get your connection activated. The time taken to complete any installations will vary based on each plot and development. 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