I recently moved house and I just presumed I would have a selection of broadband providers to choose from. However this was not the case, I only had a few available in my area. I initially tried to get Virgin Media but their customer service was awful, like really bad. I figured if it was that bad just signing up then how bad would it be when I had a problem they needed to fix. I looked into alternative options, this is when MTH Networks caught my eye. I was initially nervous as it's a company I hadn't heard of before. But I needn't of worried as the person I spoke to was very friendly and informative, I believe his name was Dean. He went through the different packages and suggested ones that would suit me best rather than the most expensive options. I knew he was there to help rather than squeeze every penny he could. So, first impressions were great, I was just really hoping the set up would go well. They sent the routers and ethernet cables. However it wasn't fitting in the port in the wall. I started to worry that I'd have to go and buy an adapter of some sort. However I thought I'd give their live chat a go before I attempted that. I got through to Kayla. She was extremely helpful! She advised I look for a OFLM modem, which the ethernet cable could plug into. But my house didn't have that for some reason, so panic started to set in. I took a picture of what I suspected may have been the modem for my house. Kayla knew what I had to do straight away so I followed her instructions and just like that it was up and running.Thanks Kayla! The issue was more to do with my house rather than MTH, they had sent all the correct cables. The previous owners of the house had changed the modem, which is what caused my confusion. I did a speed test on my phone and my goodness the download speeds and upload speeds were exactly as they should have been. I'm so used to companies lying and only getting half the speed promised. But MTH actually delivered. So I'd definitely recommend them over the bigger named broadband providers. They maybe a bit more money than say Virgin Media, but the customer service and peace of mind you get is well worth it.

Georgia has provided a professional customer service. The broadband works perfectly as just promised. Highly recommended provider.

We needed to exit the contract 6 months early due to unfortunate circumstances and Dean and Billy were amazing enough to allow us to exit with a huge discount on the early termination fee which would have been the cost of the next 6 months. I have been a customer for the past 1 and a half year and the experience from installation to usage has been super smooth. No complaints regarding speed or performance as well. Will definitely choose again

Quick and helpful. Question resolved. Thank you.

Fastest response time for support ticket i've ever encountered

Movinginto a new build after 30 years at present address. so decied on MTH after looking at its reviews. Presently using Fibre/Copper conection so going to full fibre needed some guidance with which a lot of patience from MTH will have eveything setup to plug in :- modem and Voip phones.Extreemly helpful with little to no waiting around for replies.

Internet speed is amazing!! Their support team is great. Even though a late night, they keep contacting me by my question was solved.

At this point just investigating broadband options. Spoke with Tory who was very helpful and answered all my queries. Very good on the customer service side at this stage in the process.

Great support from Georgia. I had issues with the Fibre box (Just moved in to a new build) and she got an engineer out to me very quickly and I was online in a few days!