The 14-day cooling-off period starts the day after you place your order with MTH Networks and has no relation to the Order Activation Date. To cancel during the “cooling-off period”, you must notify us by writing to us at [email protected]
Where hardware is involved, you may only receive a partial refund if the packaging has been opened. The product must be returned in a pristine and resalable condition.
Your rights extend to all aspects of your broadband service, including installation, hardware (such as a wireless router), and ongoing maintenance. All these aspects are covered by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014. The Consumer Contracts Regulations 2014, apply to contracts sold at a distance, including broadband services.
Please note, we are unable to process cancellations due to matters beyond our Reasonable Control. Third-Party Engineer appointments and Line Faults are not reasonable cause for cancellation. For the avoidance of doubt, if the order is canceled within the 14-day cooling-off period after the order is sent to the network partner – MTH Networks will be unable to refund any of the Setup Fees.
