To be able to raise an installation request with OFNL Networks, you will need to have an open order. The process is as follows:
Place your Order with MTH Networks
Firstly, you will need choose your Setup from the new connection or migration options available and place an order with MTH Networks. You can do this by calling us or contacting us via Live Chat. We will take payment for the cost of your chosen Setup, as well the cost of your first month’s service. Following this, no further payments will be taken until your service is live.
To avoid any delays in getting you connected, we will need some information such as the developer and your Plot ID – please have these to hand when placing your order with us!
If you choose an option that includes a router, this will be dispatched immediately – so you to get online with ease as soon as your connection is activated.
MTH Networks contact OFNL
As your ISP, we will contact Open Fibre Networks Limited on your behalf. You are not able to do this as a consumer, so we kindly ask that you leave all the technical and difficult bits to us!
At this stage, we will be able to request the following to be carried out:
- Fibre Install
and/or
- ONT/OFNL Modem Install
Requesting the installation of either or both aspects is common across new-build plots and developments that have not yet had a connection.
MTH Networks Receive Engineer Dates
By now, we will have passed your contact details and plot information over to OFNL Engineers. They will be in touch with either MTH Networks, or yourself to arrange a suitable date for an engineer to visit the property and complete the requested install.
MTH Networks Receive Confirmation
Once we receive confirmation that the requested install is complete – we will run some line tests and activate your service. This will be the “Service Commencement Date”, and your contract will begin. You will already have paid for your first month of service when you placed your order – so this will come into effect as soon as your contract begins. You will continue to be invoiced on a monthly rolling basis after your first month of service.
