All FAQs

When you are using the internet, you’re likely to be utilizing both, a modem, and a router. The modem in your home, is essentially …

We suggest that you contact us as soon as you notice any fluctuations or issues with your internet speeds. You can contact our sup …

Yes, you can upgrade or downgrade your service at anytime during your contract term. There is a one-off admin fee of £12 to make th …

Our system uses Automation Tools to manage and control our invoices and payments from our customers. All invoices are generated 9 & …

You can change the method you use to pay for your service, after your first month’s payment. Simply log into the client area, remo …

VoIP stands for Voice-over-IP (Internet Protocol). VoIP is a technology that allows you to make calls using an internet connection …

If you need to change your delivery address or time slot because you won’t be home, you can usually amend it yourself via the DPD …

You can change your payment method whenever you need to! When an invoice is raised on your account, you can log into the Client Are …

An ONT (Optical Network Terminal) or OFNL Modem, is essentially a device that allows fibre to enter your home and terminate. The m …

OFNL or Open Fibre Networks Limited, operate a next-generation ‘Open Access’ Fibre Optic network to new build residential and comm …

The fibre service that Monkey Tree Hosting Ltd (Trading as MTH Networks) delivers over the OFNL Network ( https://www.ofnl.co.uk ) i …

The 14-day cooling-off period starts the day after you place your order with MTH Networks and has no relation to the Order Activat …